Customer Service Officer - Service Access Unit

GV Health

Job Information

Indicative Pay

Minimum Employment Requirements

Full Covid-19 Vaccination digital certificate
Police check

Formal Qualifications or Certificates required? No

Type of Employment Administration, Customer Service, Family, Aged care, Social Services, Health & Wellbeing, Office Administration

Job Description Reference Number: 773
Job Title: Customer Service Officer - Service Access Unit
Employment Type: Fixed Term Part Time Parental Leave Replacement ending April 2025
Hours per Fortnight: 64
Location: Graham Street
Closing date: 09/04/2024

About GV Health:
At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Our Region
Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

Customer Service Officer- Service Access Unit
The Service Access Unit has staff located in both Graham St (main campus) and CommunityHealth @Gvhealth Corio st campus

An opportunity exists for a motivated individual to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.
The Service Access Unit is a dynamic and innovative team who are responsible for providing streamlined access to a range of allied health, community and outpatient services. A focus on the client is essential to this role. This role requires excellent customer service and administrative skills and the successful applicant will be a confident and friendly team member, who will be encouraged to enhance their skill base and contribute to the re-design of administrative systems.

The successful applicant will have well-developed time management and problem-solving skills, the ability to prioritise tasks and work under minimal supervision. Applicants should also possess excellent written and verbal communication and interpersonal skills and be able to work effectively within a team environment. A sound knowledge of computer based software applications including Word/Excel/database management systems is also required.

Title: Customer Service Officer - Service Access Unit

Employment Term: Administration, Customer Service, Family, Aged care, Social Services, Health & Wellbeing, Office Administration

Location: Shepparton

Total Remuneration Package: N/A