Service Desk Officer - Laptop & Mobile Phone Rollout x 2 Positions (BAF620, BAF621)

Goulburn-Murray Water

Job Information

Indicative Pay

Minimum Employment Requirements

Driver licence
Police check

Formal Qualifications or Certificates required? No

Type of Employment Information Technology, Water Industry

Job Description BAF620, BAF621 – Service Desk Officer – Fixed Term till 30 June 2024
An opportunity for a service Desk Officer has become available within the Service Desk Team of Goulburn Murray Water, based in Tatura, VIC. This is a fixed term position to the end of June 2024.
Goulburn Murray Water is Australia’s largest rural water corporation, managing 70 per cent of Victoria’s stored water resources and Australia’s largest irrigation delivery network. We provide services to 25,000 customers, supporting a diverse, productive, and sustainable region.
About the Role
We are seeking a Service Desk Officer who has experience with rollouts of hardware and software. Your primary role is deploying new laptops and mobile phones to staff, along with transferring existing mobile phones to a new Mobile Device management system. Training in GMW systems will be provided to ensure applicants have the required knowledge to perform the tasks. There will be travel to GMW offices across Northern Victoria.
Based in Tatura Office and reporting to the IT Services Manager, your primary responsibility will include:
• Assist with the replacement of computer equipment for end users.
• Provide excellent customer service.
• Provide specialist technology advice and support to assist other business units.
• Ensure all logged incident and request tickets are managed efficiently and agreed service levels.
What do you need?
• String Customers Service Management Skills
• Experience with large scale rollouts of equipment
• Strong problem solving experience
Benefits
Here’s what we offer:
• A competitive salary - classification B Band in line with Goulburn-Murray Water 2021 Enterprise Agreement
• A workplace where our values are genuinely demonstrated and celebrated
• The flexibility to work between home and the office and adjust days and times as needed
• Individually tailored learning and development opportunities
• The opportunity to make your mark in the water industry and regional Victoria

For more information or to view the position description please visit our website. For a confidential conversation, please contact the IT Service Manager, Rohan Forster 0427 443 400
Applications close on 7 November 2023. To apply for this role please complete the GMW application form provided on our careers page and email together with a copy of your current CV to recruitment@gmwater.com.au.
GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply.
We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: recruitment@gmwater.com.au

Title: Service Desk Officer - Laptop & Mobile Phone Rollout x 2 Positions (BAF620, BAF621)

Employment Term: Information Technology, Water Industry

Location: Tatura

Total Remuneration Package: N/A